Privacy Policy

RV Boost (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our services, and use our software plugins for BIM applications like Revit.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information: Information that identifies you as an individual, such as your name, email address, and other contact details. This is only done during your purchase activities on our website, not when you use our software.

1.2 Billing Information: We do not store your billing information, such as credit card details. This is handled entirely by our payment service provider to ensure all security and compliance requirements are met.

1.3 Usage Data: Information about how you use our website and services, including your IP address and the dates/times of your visits. We do not collect this information during your use of our software.

1.4 Technical Data: If you run our software using a Single license and not a Network (floating) one, we collect information about your computer’s unique device identifiers only to check if our software is being used on the correct computer associated with the Single license key.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Managing Services: To deliver our services, manage your subscriptions, provide customer support, and send you service-related communications.

2.2 Billing and Payment: To process your subscription payments and manage billing.

2.3 Improving Our Services: To understand how our services are used, enhance user experience, and develop new features.

2.4 Marketing and Communication: To send you promotional materials and other communications related to our services, with your consent where required by law.

2.5 Legal Compliance: To comply with legal obligations and protect our legal rights, including responding to legal requests and preventing fraud.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

3.1 Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.

3.2 Legal Requirements: If required by law, to comply with legal processes, or to protect our rights and the safety of others.

3.3 Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Note that the aforementioned information sharing explicitly excludes any data in your BIM models or local computers. Only data associated with your purchases or subscriptions made on our website can be shared.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

6.1 Access: The right to access the personal information we hold about you.

6.2 Correction: The right to request correction of inaccurate or incomplete personal information.

6.3 Deletion: The right to request deletion of your personal information.

6.4 Objection: The right to object to the processing of your personal information for direct marketing purposes.

6.5 Restriction: The right to request the restriction of processing your personal information.

6.6 Portability: The right to request the transfer of your personal information to another service provider.

To exercise any of these rights, please contact us using the contact information provided on our website.

7. International Transfers

Your personal information may be transferred to and processed in countries other than the country in which you are resident, for example, if you make a purchase from a country in which we do not have a physical presence. These countries may have data protection laws that are different from those of your country. We ensure that appropriate safeguards are in place to protect your information when transferred internationally.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by email. Continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at support@rv-boost.com